Frequently Asked Questions (FAQ)
1. Product Warranty
All our products are guaranteed directly by the manufacturer, in no case less than two years, as established by Law 23/2003 of Guarantees in the Sale of Consumer Goods. This warranty is valid in all member countries of the European Union. You only have to contact an official technical service of the brand. If you have any problem with the official service, you can send us the warranty from the help and contact section (with a copy of the invoice) so that we can stamp it.
2. I want to order something that does not appear in your catalog
In principle we only sell what appears in our online store, but you can contact us if you are looking for any product and we will try to get it.
3. How do I know if I have placed my order correctly?
Once you have placed your order you will receive a confirmation email and another one when the order has been shipped, indicating a tracking number and a link to check the delivery status in real time. You can also check the status of your order from the "My order history" section of your user account.
4. I want to delete an item or cancel my order
To delete an item or cancel your order, please contact us from the help and contact section. Remember that you can modify or cancel your order as long as the status has not changed to "Shipped", once the order is shipped, it cannot be canceled in any way.
5. I have received an incorrect or damaged item
It may happen that a package is damaged during transport and affects the items inside. If you have found a damaged package or with signs of tampering and the products inside are affected, we will take care of it immediately.
If you receive a damaged or damaged goods, you must indicate it on the delivery note of the carrier, refuse the order to the courier and contact us by emailinfo@electrouno.es indicating in the subject "Incidents" also indicating the order reference with the event within 24 hours of the occurrence and if possible attaching photographs.
Please note that a cardboard box may be damaged, but the products inside may be perfect. The reason for the existence of the packaging is precisely to protect the products, so it is convenient that you indicate it in the delivery note of the carrier that delivers the package, open the box carefully and check if the content is perfect. If there is no physical damage, there is no reason to declare a transport incident.
You have 48hs from the moment you receive the order to check the goods and report a transport incident.
